What options do I have for paying my bill?
All standard methods of bill payment are available to pay your @home Energy bill.
- At your bank: You must must have a bank card, and a copy of your bill.
- Telephone or internet banking.
- Credit Card: We accept Visa and MasterCard. Payment can be made over the phone, in person, or online here.
- Cheque: Please include your full account number in the memo, and address it to: @home Energy, PO Box 250, Sudbury, ON P3E 4P1
- In person: Office at 500 Regent Street (inside Greater Sudbury Utilities), where we accept cash, cheque, debit, Visa or MasterCard.
NEW! Register for AutoPay, and have your quarterly rental payments deducted automatically from your credit card.
To register for AutoPay now: Register for Recurring Automatic Credit Card Payments
Credit card transactions are done through a reputable and secure third party company, Paymentus. All fees associated with these transactions are covered by @home Energy. We appreciate your business, and thank you for choosing @home Energy.
Pre-authorized payment plan options:
We offer two different automatic payment withdrawal types:
a) chequing account or
b) Visa or MasterCard
a) Through a chequing account, we offer two different payment plans. Variable Payment Plan: the exact amount of your quarterly bill will be automatically withdrawn from your bank account, on the due date of your bill. Equal Payment Plan: a set equal payment amount is withdrawn on the same day of every month with a reconciliation month once a year. Download our Automatic Withdrawal Registration Form and once filled out, send it in either by mail, email, fax, in person.
b) Recurring automatic credit card withdrawals are available for Visa or MasterCard. Click here to register.
Registering New Payee for online banking?
If you’re having difficulty registering for online banking payments, it’s a good idea to phone your bank for help as they can walk you through it to ensure your payments reach your intended destination.
Here are a few tips to help you get started:
When entering our company name, @home Energy, into your banking website you must spell it out – At Home Energy. Many bank websites do not accept symbols such as the @ symbol.
You should then be prompted to enter your 18-digit @home Energy account number; do not include a dash or space.
What style of water heaters can I rent?
@home Energy carries a wide range of natural gas and propane gas water heaters to choose from, including the high efficient Tankless Water Heater. We also offer high efficient electric water heaters. Brands we carry: Bradford White, Rinnai, Navien, Giant.
Who do I contact if I’m moving?
If you are an owner selling your home, you must notify your lawyer that you have rental equipment from @home Energy, and they will forward us the appropriate paperwork to make sure it transfers successfully out of your name and into the purchasers name as of the closing date of the sale.
If there is an unexpired term in your rental contract, the new owner can accept the remaining period of the rental contract, otherwise you may be required to pay the remainder of the time left in the rental agreement.
If you are a tenant, please call us at 705.675.0525 or toll free at 1.866.245.7604 to provide your move information upon moving in and out.