We collect personal and service-related information to install and manage your equipment.
We use your information for billing, service appointments, and customer support. We may share information with technicians and service providers. We protect your data with secure systems and processes. You can access or correct your information at any time.
Statement
1627596 Ontario Inc. (o/a @home Energy) is committed to protecting your personal information. We collect, use, and disclose personal information in accordance with applicable privacy laws, including PIPEDA, to provide water heater, HVAC, and related home services.
What Information We Collect
- Name, address, and contact information
- Personal information (e.g., date of birth)
- Account details and service location information
- Equipment information (e.g., water heaters, HVAC systems)
- Billing and payment information
- Service history and maintenance records, including photos where applicable
- Appointment details and communication records
How We Use Your Information
- Install, maintain, and service equipment
- Schedule and manage service appointments
- Process billing and payments
- Respond to customer inquiries
- Provide service updates and notifications
- Manage warranties, rentals, or service agreements
Sharing Your Information
- With technicians, contractors, and service providers
- With billing and payment processors
- With affiliated companies where necessary
- Where required by law
Protecting Your Information
We use safeguards including secure systems, limited access, and confidentiality requirements.
Retention
We retain personal information as long as necessary for service, legal, and business purposes.
Your Rights
You may request access to or correction of your personal information.
Updates
We may update this notice from time to time.
Contact Us
Privacy Officer
@home Energy
500 Regent St
Sudbury ON P3E 4P1
705-675-7536
The Office of the Privacy Commissioner
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
