Check these five things first – many “no hot water” calls are solved in minutes.
Before you pick up the phone, walk through this list. If any check points to a leak or a gas smell, stop and call us right away at 705-675-0525.
1. Check the power supply
Electric tank: confirm the breaker in your electrical panel has not tripped. Gas tank: make sure the gas valve to the water heater is open.
2. Check the thermostat setting
Someone may have turned it down. For safety and efficiency, around 49°C (120°F) is the recommended setting for most households.
3. Check the pilot light (gas tanks)
If the pilot light is out, follow the relighting instructions on the tank. If it will not stay lit, it is time for a service call.
4. Think about recent hot water demand
Extra laundry, guests, or long showers can drain even a healthy tank. Give it time to recover – if recovery is much slower than it used to be, sediment build-up may be to blame.
5. Look for leaks around the base
Water or rust at the bottom of the tank is not a DIY fix – shut off the water supply to the tank if you can, and call us.
Still no hot water?
@home Energy offers after-hours emergency service at 705-675-0525 or toll-free 1-866-245-7604. More tips are on our troubleshooting page, and rental customers never pay for a replacement tank – that is on us.
